nOfert

Privacy Policy

Last updated: February 14, 2026

nOfert ("we," "us," or "our") operates an online marketplace platform. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our Platform and Services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us when you:

Create an Account: Full name, email address, phone number, password, profile picture, and account preferences.
Complete a Purchase: Billing address, shipping address, payment method details (processed securely by our payment partners), order notes and special instructions.
Register as a Vendor: Business name, business address, business registration details, tax identification numbers, bank account information for payouts, identity verification documents.
Communicate with Us: Messages sent through our platform, customer support inquiries, dispute information, feedback, and survey responses.
Create Content: Product reviews, ratings, product listings (for Vendors), profile descriptions, and uploaded images.

1.2 Information We Collect Automatically

When you access or use our Platform, we automatically collect certain information, including:

Device Information: Hardware model, operating system version, unique device identifiers, browser type and version, and mobile network information.
Log Information: Access times, pages viewed, IP address, referring URL, and the page you visited before navigating to our Platform.
Location Information: Approximate location based on your IP address, and with your consent, more precise location data from your mobile device.
Transaction Information: Details about transactions you make through our Platform, including items purchased, purchase amounts, date and time of transactions, and payment method used.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities. See our Cookies Policy for more details.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

Social Media Platforms: If you log in using a social media account, we receive your name, email, and profile information as permitted by your social media privacy settings.
Payment Providers: Transaction confirmation, fraud screening results, and payment status updates.
Identity Verification Services: For Vendor verification, we may receive identity confirmation results from verification service providers.
Analytics Partners: We may receive aggregated or de-identified analytics data from our analytics partners.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Improving Our Services

Create and manage your account
Process transactions and send related information (confirmations, invoices, receipts)
Facilitate communication between Buyers and Vendors
Provide customer support and respond to inquiries
Personalize your experience and deliver content and product offerings relevant to your interests
Develop new features, products, and services
Monitor and analyze usage trends and preferences to improve user experience

2.2 Safety and Security

Detect, investigate, and prevent fraudulent transactions and other illegal activities
Protect the rights, property, and safety of our users and the public
Verify Vendor identities and business legitimacy
Monitor for and enforce compliance with our User Agreement
Comply with legal obligations and respond to lawful requests from public authorities

2.3 Communications

Send order updates, shipping notifications, and transaction confirmations
Send administrative messages about your account, security alerts, and policy changes
Send promotional communications (with your consent, where required by law)
Respond to your comments, questions, and requests

3. How We Share Your Information

We share your information only in the following circumstances:

3.1 With Vendors (for Buyers)

When you make a purchase, we share your name, shipping address, and order details with the Vendor to facilitate order fulfillment. Vendors are obligated to use this information solely for the purpose of fulfilling your order.

3.2 With Payment Processors

We share payment information with our payment processing partners (such as Stripe and PayPal) to process transactions securely. These partners are PCI-DSS compliant and handle your payment data in accordance with their own privacy policies.

3.3 With Service Providers

We engage trusted third-party service providers to perform functions and provide services to us, such as hosting, data storage, email delivery, analytics, customer service, and fraud detection. These service providers have access to your personal information only to perform these tasks on our behalf and are contractually obligated to protect your information.

3.4 For Legal Reasons

We may disclose your information if we believe in good faith that such disclosure is necessary to:

Comply with applicable law, regulation, legal process, or governmental request
Enforce our User Agreement or other policies
Protect our rights, property, or safety, or that of our users or the public
Detect, prevent, or address fraud, security, or technical issues

3.5 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

4. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it. These measures include:

Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL technology. Sensitive data such as passwords and API keys are encrypted at rest.
Access Controls: Access to personal data is restricted to authorized employees and contractors who need the information to perform their duties. All access is logged and monitored.
Infrastructure Security: Our servers are hosted in secure facilities with physical access controls, fire detection, and environmental monitoring.
Regular Audits: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.
Incident Response: We maintain a comprehensive incident response plan to quickly detect, contain, and remediate security incidents.

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data, but we are committed to protecting it to the fullest extent possible.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We also retain information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this policy. Specifically:

Account Data: Retained for the duration of your account and for 3 years after account closure.
Transaction Data: Retained for 7 years for tax, legal, and audit purposes.
Communication Data: Retained for 2 years after the last interaction.
Log Data: Retained for 12 months for security and analytics purposes.

6. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of standard contractual clauses and other approved transfer mechanisms.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
Objection: You can object to our processing of your personal information in certain circumstances.
Restriction: You can request that we restrict the processing of your personal information.
Withdrawal of Consent: Where we rely on your consent to process your information, you can withdraw that consent at any time.

To exercise any of these rights, please contact us through our support channels. We will respond to your request within 30 days.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection team through our support channels. We take all privacy concerns seriously and will work to address your inquiry promptly.