Payments Terms of Use

Payments Terms of Use

Effective Date: February 14, 2026

These Payments Terms of Use ("Payments Terms") govern your use of the payment services available on the nOfert platform. By using our payment services, you agree to these Payments Terms. These Payments Terms supplement our User Agreement and should be read in conjunction with it.

1. Overview of Payment Services

nOfert facilitates secure payment processing between Buyers and Vendors through trusted third-party payment partners. We are not a bank, financial institution, or payment processor. We act as an intermediary to ensure smooth and secure transactions on our Platform.

2. Accepted Payment Methods

We currently support the following payment methods:

  • Credit and Debit Cards: We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover, processed securely through Stripe.
  • PayPal: You may pay using your PayPal account balance, linked bank account, or cards associated with your PayPal account.
  • Cash on Delivery (COD): Available for eligible orders in supported regions. Cash on Delivery availability may be restricted for certain product categories or order values.

We may add or remove payment methods at our discretion. Available payment methods may vary based on your location, order value, and product type.

3. Payment Processing

When you make a purchase on our Platform:

  • Your payment is processed at the time of checkout through our secure payment partners.
  • We use industry-standard encryption (TLS/SSL) to protect your payment information during transmission.
  • We do not store your full credit card number, CVV, or other sensitive payment card data on our servers. All payment card data is handled directly by our PCI-DSS Level 1 compliant payment partners.
  • Your payment is held securely until the Vendor confirms and ships your order.
  • For Cash on Delivery orders, payment is collected by the delivery agent at the time of delivery.

4. Currency and Pricing

All prices on our Platform are displayed in the Platform's configured currency. Key points regarding pricing:

  • Product prices are set by individual Vendors and may include or exclude applicable taxes depending on your jurisdiction.
  • Shipping costs are calculated at checkout based on the Vendor's shipping rates, your delivery address, and the items in your order.
  • The total amount charged to your payment method includes the product price, shipping costs, and any applicable taxes or duties.
  • For international transactions, exchange rates are determined by your payment provider or card issuer and may include foreign transaction fees.
  • We are not responsible for any additional fees charged by your bank or payment provider for currency conversion or international transactions.

5. Authorization and Verification

By providing your payment information and placing an order, you authorize us and our payment partners to:

  • Charge the total order amount to your selected payment method
  • Perform fraud screening and verification checks
  • Store your payment method for future transactions (with your consent)
  • Process refunds to your original payment method when applicable

We may decline transactions that fail our fraud detection checks or that appear to violate our User Agreement. If your transaction is declined, you will be notified and may attempt to complete the purchase using an alternative payment method.

6. Refunds and Cancellations

Our refund policy is as follows:

  • Refund Processing: Approved refunds are processed to the original payment method used for the purchase. Credit card refunds typically appear within 5-10 business days. PayPal refunds are typically processed within 3-5 business days.
  • Partial Refunds: In some cases, partial refunds may be issued (for example, if only some items in an order are returned).
  • Cancellations: Orders may be cancelled before they are shipped. Once an order has been shipped, it must be returned for a refund in accordance with the Vendor's return policy.
  • COD Refunds: Refunds for Cash on Delivery orders are processed via bank transfer or platform credit, as COD payments cannot be reversed through the original payment method.
  • Non-Refundable Items: Certain items may be non-refundable as indicated in the product listing. Vendors must clearly disclose their return and refund policies.

7. Vendor Payouts

Vendors receive payouts for completed orders according to the following terms:

  • Payouts are calculated as the order total minus the applicable commission fee.
  • Vendors can request payouts through their dashboard once their available balance meets the minimum payout threshold.
  • Payout methods and processing times vary based on the Vendor's location and selected payout method.
  • We reserve the right to hold payouts pending resolution of disputes, chargebacks, or policy violations.

8. Chargebacks and Payment Disputes

A chargeback occurs when a cardholder disputes a charge with their card issuer. Our chargeback policy:

  • We strongly encourage Buyers to contact us through our dispute resolution system before initiating a chargeback with their financial institution.
  • If a chargeback is filed, we may temporarily suspend the related Buyer and/or Vendor account(s) pending investigation.
  • We will cooperate with card issuers and payment partners in investigating chargeback claims.
  • Vendors may be liable for chargeback fees if the chargeback results from their failure to fulfill orders or accurately describe products.
  • Excessive chargebacks may result in account suspension or termination.

9. Security and Fraud Prevention

We employ comprehensive security measures to protect payment transactions:

  • PCI-DSS Compliance: Our payment processing is handled by PCI-DSS Level 1 certified partners, the highest level of payment security certification.
  • Fraud Detection: We use advanced fraud detection algorithms to identify and prevent fraudulent transactions in real-time.
  • 3D Secure: We support 3D Secure (Verified by Visa, Mastercard SecureCode) for additional cardholder verification where available.
  • Account Monitoring: We monitor accounts for suspicious activity and may require additional verification for unusual transactions.
  • Encryption: All payment data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption.

10. Taxes

Applicable taxes (including sales tax, VAT, GST, or other transaction taxes) may be calculated and applied at checkout based on the shipping destination and applicable tax laws. Vendors are responsible for ensuring their products are priced and taxed in compliance with applicable laws. We provide tax calculation tools but do not provide tax advice. Please consult a tax professional for guidance specific to your situation.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any losses arising from payment processing errors, delays, or failures caused by third-party payment providers, your financial institution, or circumstances beyond our reasonable control. Our liability for payment-related issues is limited to the amount of the specific transaction in question.

12. Changes to These Payments Terms

We may update these Payments Terms from time to time. Material changes will be communicated through a notice on our Platform. Continued use of our payment services after changes are posted constitutes your acceptance of the modified Payments Terms.

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